Putting patients first
The inquiry highlighted the need for patients to be the first priority in all of what the NHS does.
Patients must receive effective care from caring, compassionate and committed staff working within a common culture.
The inquiry emphasised the significant role of the NHS Constitution in setting out the health system’s common values, along with the rights, expectations and responsibilities of patients. It also highlighted the need for the constitution to be an important reference point for staff and patients, and for staff to be committed to its values.
The updated NHS Constitution, published in March 2013, placed a renewed emphasis on the values of the NHS.
The Department of Health, NHS England, Health Education England and clinical commissioning groups are working to embed and promote the Constitution across the system to raise awareness amongst patients, the public and staff.
Recommendation 3The NHS Constitution
Recommendation 4Prioritising patients in the NHS Constitution
Recommendation 5Expectations in the NHS Constitution
Recommendation 6Values in the NHS Constitution handbook
Recommendation 7Staff commitment to the NHS values and Constitution
Recommendation 8Subcontractors abiding to NHS values