It is important that data for the public, and those who regulate, commission or provide services, are shared openly and in a timely fashion.
The public will have greater access to information about their care and treatment. From 2015 every patient should be able to see their own GP record online and book appointments and repeat prescriptions.
National data will also become increasing available. This includes information from:
- the Care Quality Commission’s new inspection regime
- outcome data from a range of specialities published by NHS England
- information on avoidable mortality
Such information must be coordinated to ensure that any unnecessary burden is minimised.
The Health and Social Care Information Centre will become the focal point for data collected at the national level and will become a ‘gateway’ for those seeking new data collections.
Information will be shared more quickly and through centralised sites like NHS Choices, the Health and Social Care Information Centre’s indicator portal and care data indicator portal and care data.
Recommendation 254National consistency of access to patient and public comments
Recommendation 255Real time results of patient feedback
Recommendation 256Seeking patient feedback following discharge
Recommendation 257Oversight of healthcare information
Recommendation 258Information methodologies
Recommendation 259Information Centre to publish complaints information
Recommendation 260Information standards for serious untoward incidents
Recommendation 261Statistical analysis by the Health and Social Care Information Centre
Recommendation 262Local information systems
Recommendation 263Healthcare professionals should collaborate in the provision of information